![]() You should investigate whether the Info Notice you received grants you authority over the next attempt. I need help picking up my parcels during the times specified by FedEx. You must consult the carrier directly if the parcel was damaged during transit. If your parcel does not arrive in its entirety, kindly inform our shipping department so that we can assist you in locating your parcel. As a result, we suggest that you wait a few days for all ordered products to arrive. It's possible that any of your parcels was detached from the rest of your order or because FedEx did not ship your entire order together. Why is my FedEx tracking number not working? Please remember that any discrepancies between your PO and the goods received must be reported within two days of receipt. You will receive your exchanged product within ten days of receiving the defective product once it has been received and tested by our supply chain department. Use a label to properly mention our full address on the outer box of the parcel. The RMA number must be clearly displayed on the parcel's outer box, as the parcel will only be accepted if the RMA number is verified. If the original parcel is marked or damaged in any way, a 25% restocking fee will be applied.Īvoid directly writing on the original box or packaging. When you receive your RMA number, please repack the products in the same manner that they were sent to you. Products should be returned with all accessories, guidebooks, apps, and warranty claims in their original packaging and good condition. This is required for all Procure Hardware returns, irrespective of the reason for the return. In the event of a return, a Return Material Authorization application should be submitted after signing the terms and conditions listed below. Return Material Authorization (RMA) Process: ![]() Our suppliers effectively ensure that our actual product is delivered on time and safely using our safe payment method. We value our customers' trust above all else. Our products are "New Sealed" or "Used/Refurbished" and are certified to meet high standards.Ĭlosely read our Return Policy so that if there is any inconvenience, our valued customers can Exchange or Return the product ordered from Procure Hardware. We at Procure Hardware strive to provide our consumers with the lowest possible prices for our products and guarantee that our prices will never surpass the competitor's product.īefore any shipment, we thoroughly check and balance all products to ensure they are 100% original and genuine.
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